It is the policy of NO/AIDS Task Force that services will be provided to all individuals without discrimination on the basis of HIV infection, race, creed, color, age, sex, gender, marital or parental status, sexual orientation, religion, ancestry, national origin, physical or mental handicap (including substance abuse), immigrant status, political affiliation or belief, ex-offender status, unfavorable military discharge, membership in an activist organization, or any basis prohibited by law.

As a client of NO/AIDS Task Force, you have the right to file a grievance if you feel you have been treated unfairly in any way. You will suffer no repercussions in service delivery solely as a result of filing a grievance. All grievances will be addressed in a confidential manner.

If you have a grievance or recommendation, you should first discuss it with the staff person you are working with. If this is not successful or if you feel that this is not an option, you should proceed with the following steps:

1. A written statement should be prepared (including date and time of incident) of the grievance. You may ask for assistance from any staff person of NO/AIDS.
2. Submit the grievance to the staff person's immediate supervisor within 5 working days (ask the staff person for their supervisor's name). An appointment will be scheduled for you to meet with the staff person's supervisor to resolve your grievance.
3. If a resolution has not occurred within 5 working days, your grievance will be referred to the appropriate department director. The director will schedule an appointment to meet with you. If your problem is not resolved at this level within 5 working days, you will be referred to the Executive Director.

All written correspondence can be mailed to or dropped off at:

2601 Tulane Avenue, Suite 500
New Orleans, LA 70119
Phone # (504) 821-2601
Fax # (504) 821-9992

• If your grievance concerns any services funded under the Ryan White Care Act and a resolution has not occurred after step 3, you may contact the Office of Health Policy at 565-8078.

• Standards of Care exist for all Ryan White services and are available upon request.

• If you feel you have been discriminated against based on a disability and a resolution has not occurred after step 3, you may contact the Department of Health and Human Services for Civil Rights at {214) 767-4056

• If you are a Medicaid client you may call the BCSS helpline at 1-800-660-0488.