Your rights as a client of the NO/AIDS Task Force.

1. RESPECT, COURTESY AND CONFIDENTIALITY

Health and social service providers have the right to be treated with respect and courtesy at all times.

2. GIVING CORRECT AND COMPLETE INFORMATION

You are responsible for giving to your provider accurate and complete information about your health condition and social situation, medications used, past and current treatments and the names and addresses of other providers you are using or have used. You must give this information to the best of your ability.

3. SEEKING FACTS ABOUT YOUR CASE

You are responsible for asking questions about the care you are receiving if you do not completely understand it. This means that you should know about the risks, benefits, and financial aspects of your care. You also have the right to have your advocate(s) ask about this information.

4. FOLLOWING THE TREATMENT PLAN

You are responsible for following treatment plan that you and your providers have agreed upon. You have the responsibility to tell your provider right away if you decide to stop your treatment or go against your providers advice. You are responsible for what happens to you.

5. SCHEDULED APPOINTMENTS

You are responsible for keeping appointments that you and your provider have scheduled. If you have to cancel, you are responsible for telling your provider that you will not be there.

6. COMMUNICATING YOUR FINANCIAL NEEDS

You are responsible for giving accurate and complete information about third party payers (such as insurance companies, Medicaid, Medicare) to your providers and their facilities. You should also make sure that you give them any forms that they may ask for, or to send in any forms that are required of you as soon as you possibly can.

You also have the responsibility to talk to your providers about your financial situation, regarding your financial needs, and tell them if you need help in figuring out what your financial needs are before you start receiving services from your provider.

7. RULES AND REGULATIONS OF SERVICE PROVIDER ORGANIZATIONS

You are responsible for following the rules and regulations of your providers and their agencies/facilities.

8. VOICING COMPLAINTS AND GRIEVANCES

You are responsible for voicing complaints and presenting grievances in an appropriate and timely manner. You should do this by following the providers' grievance policy and procedure, and you may ask for help in doing this if you need it.

9. CONTINUING CARE

Whenever you leave a providers' facility or care, you are responsible for asking when and where to go for more treatment and follow-up services