Your responsibilities as a client of the NO/AIDS Task Force.
RESPECT, COURTESY, AND PRIVACY
You have the right to be treated at all times with respect and courtesy within a setting which provides you with the highest degree of privacy possible.
FREEDOM FROM DISCRIMINATION
You have the right to freedom from discrimination because of age, ethnicity, gender, religion, sexual orientation, values and beliefs, marital status, medical condition, or any other arbitrary criteria.
ACCESS TO HIV/AIDS SERVICE INFORMATION
You have the right to be informed by your health care and/or social service provider about the full range of available HIV/AIDS treatments and about related available social and support services. You have the right to be advised of the risks and to discuss the benefits of any proposed treatments/services. You have the right to give your informed consent to any treatments/services or services before they are provided.
IDENTITY AND PROVIDER CREDENTIALS
You have the right to know the names, titles, specialities, and affiliations of all health and social service providers, and anyone else involved in your care. You have the right to know about the health or social service organization's policies and procedures.
CULTURALLY SENSITIVE SHARING OF INFORMATION
You have the right to have information shared with you in a respectful manner and that is easy to understand, which takes into account the differences in each person's background, culture, and preferences.
CONSENT AND THE CARE PLAN
You have the right to be involved in and make an individualized plan of care prior to the start of and during the course of treatment. You have the right to disagree, change your mind, or request a medical second opinion without affecting the ongoing availability of treatment/services. The second opinion provider must notify you of any change they have made to your care plan before it happens.
CHOICE AN ACCESS TO SERVICE
You have the right to be informed of all available services upon intake. You have the right to choose and access all treatments/services for which you qualify.
DECLINING SERVICE
You have the right to decline treatments/services without pressure from your healthcare or social service provider. You have the right to refuse to participate in any research studies or experiments that the provider may recommend. You have the right to change your mind after refusing OR consenting to treatment, trial, counseling, or any other service without affecting ongoing care. You have the right to make these decisions without pressure from your service providers.
NAMING AN ADVOCATE
You have the right to choose an advocate, you may have more than one advocate (such as a family member or another person) to give you support and represent your rights. This person (the Advocate) makes sure that your rights are not forgotten due to your HIV status, and represent your rights. Also make sure that you are getting the correct kind of HIV services and care.
AN ADVANCED DIRECTIVE FOR CARE
You have the right to make formal decisions about your care that can be used if you are not able to speak for yourself if you become ill. These include living wills, health care proxies, and durable powers-of-attorney for health and social services.
ACCESS TO FINANCIAL INFORMATION
You have the right to ask questions about and look at all health care bills. You have the right to get referrals and help with any payment problems.
A CONSUMER GRIEVANCE PROCEDURE
You have the right to voice complaints, to suggest changes, and to be informed about how to file a grievance (a formal written complaint). You have the right to do this without harassment, interference or pressure.
CONFIDENTIALITY AND ACCESS TO RECORDS
You have the right to have all of your records kept strictly confidential, and not to be released without your permission. You have the right to access all of your records and to have copies of these at a fair copying cost.
FREEDOM FROM CONSTRAINTS
You have the right to be free from all types of constriants when you deal with health or social service providers and treatment plans.
TRANSFERS AND CONTINUITY OF CARE
You have the right to uninterrupted treatments/services. If possible, your requests to leave on provider and be seen by another should be honored and happened as soon as possible. You may NOT be transferred to another provider or facility without an explanation for the transfer. You must be informed of other options that are available